nonfiction · business · 2009
The Brain Audit
Date due NF 2009 · DSO
- Started
- —
- Finished
- 2024
- Sat with it
- —
- Pages
- 180
Mayara's Library · one borrower only
From the margins
What I underlined
Most customers will do nothing. They'll never buy from you again, but they'll almost never ask for their money back.